Privacy Policy

Tracko is concerned for the privacy and security of your information as you are. We appreciate your trust in us and we ensure that we deal with your information sensibly and cautiously.

Collection and Storage of information:

The Information (which shall also include data) provided by you to Tracko or collected from you by Tracko may consist of Personal Information and Non-Personal Information. Personal Information is Information collected that can be used to uniquely identify or contact you. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

  • Your Name,
  • Your address,
  • Your mobile number,
  • Your e-mail address or other contact information,

Any other Information that you provide during your registration process, if any, on the Website. Information may be collected in various ways including during the course of you register as a user on the Website,

Tracko may also collect information other than Personal Information from you through the Website when you visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist Tracko to identify you personally. This Non-Personal Information may include: Your geographic location, details of Your telecom service provider or Internet service provider, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system, device and the Website You last visited before visiting the Website, the duration of Your stay on the Website is also stored in the session along with the date and time of Your access.

You hereby represent to Tracko that:

The Information you provide to Tracko from time to time is and shall be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such Information to Tracko.

Tracko and each of Tracko entities officers, directors, contractors or agents shall not be responsible for the authenticity of the Information that you or any other user provide to Tracko. You shall indemnify and hold harmless Tracko and each of Tracko entities officers, directors, contracts or agents and any third party relying on the Information provided by you in the event you are in breach of this Privacy Policy including this provision and the immediately preceding provision above. Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.

Purpose for collecting, using, storing and processing Your Information:

Tracko collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) connected with a function or activity of each of Tracko entities and shall include the following:

  • to facilitate Your use of the Website or other services of Tracko entities
  • to respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Website
  • to send You important notification regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information
  • to send You surveys and marketing communications that Tracko believes may be of interest to You
  • to help You address Your problems incurred on the Website including addressing any technical problems
  • for proper administering of the Website
  • to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website)
  • to verify the of documents that user have submitted

Sharing and disclosure of Your Information:

Tracko may share statistical data and other details (other than Your Personal Information) without your express or implied consent to facilitates various programs or initiatives launched by Tracko, its affiliates, agents, third party service providers, partners or banks & financial institutions, from time to time.. The processing of payments or authorization is solely in accordance with these third parties policies, terms and conditions and we are not in any manner responsible or liable to you or any third party for any delay or failure at their end in processing the payments.

Tracko may also share Personal Information if Tracko believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.

We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims. You further agree that such disclosure, sharing and transfer of Your Personal Information and Non-Personal Information shall not cause any wrongful loss to you or to any third party, or any wrongful gain to us or to any third party.


The security of your Personal Information is important to us. Tracko strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Tracko adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Tracko stores Your Personal Information. Each of the Tracko entity shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information. Provided that your right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and you hereby waive and release all Tracko entities from any claim of damages under contract or under tort.

If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS). Tracko may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. However, Tracko is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. Tracko is not liable for any loss or injury caused to you as a result of you providing Your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).

Notwithstanding anything contained in this Policy or elsewhere, Tracko shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to that is beyond the reasonable control of Tracko and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network,, computer crashes, breach of security and encryption (provided beyond reasonable control of Tracko), power or electricity failure or unavailability of adequate power or electricity.

While We will endeavor to take all reasonable and appropriate steps to keep secure any Personal Information which We hold about You and prevent unauthorized access, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.