The last thing anyone would want while traveling is a vehicle failure. Vehicle breakdown can happen anywhere & anytime, and that is when towing trucks come into the scene when the vehicle owners are frustrated with their vehicle failure. Towing trucks can be saviors during such hours as they assist the vehicles in distress irrespective of its location & its condition. Towing truck’s job is not limited to just moving the truck away from the stranded locations but getting it to the nearest garage or service station. Towing truck eases the otherwise strenuous job of the owner of the stranded vehicles to bring out the vehicle. GPS tracking system can help in easing vehicle towing through its various features.
Vehicle owners are left anxious following their vehicle breakdown as they seek tow trucks services in such situations. Satisfying such apprehensive customer is often difficult and requires some extra efforts by the service providers to satisfy them. Let us see how GPS tracking services can help truck towing service providers in satisfying their customers.
1. Act Fast, Save Time
GPS tracking systems enable you to identify the location of the breakdown and allows you to send the nearest vehicle for towing. Also, it becomes difficult to tow away partially damaged vehicles trucks on roads with heavy traffic. GPS based tow truck can help in planning route and help to avoid routes with traffic.
2. Route Scheduling & Maintenance reminders.
In case the towing truck receives a frequent request from a particular area, it can pre-define the route that is optimal. It saves towing truck’s time & fuel expenses. Also, they can schedule maintenance & servicing events to avoid vehicle breakdown, especially during working hours. The maintenance records give details such as fuel usage, breakdown history etc.
3. Assess driver behaviour
Fleet managers can also deduce driver behavioural patterns. Bad driving practices like over speeding, harsh braking, vehicle idling, unsafe driving, changing planned routes, etc. can be monitored in real time. These practices can lead to increased maintenance costs or even increase chances of accidents of the towing truck. Besides, the towing truck carries the vehicle of customer and such behaviour can damage the customer’s vehicle being carried, creating bigger issues for towing truck owner. The admins can assess the driver’s behaviour & rectify it or take decisions accordingly, thus saving their extra maintenance costs and providing timely & smooth services to stranded vehicle owners.
4. Enhanced communications
The car owners are often stressed & anxious when they call for a towing truck. GPS tracking system can locate the location of vehicle breakdown and help to assess the time required to reach the destination. Customers or vehicle owners can be communicated the accurate time and reduce their anxiety. This will help in maintaining your company’s reputation amongst the local community served.
5. Efficiently plan routes according to conditions.
GPS enabled fleet management system allows the fleet managers to efficiently calculate and plan the routes based on criteria such as shortest distance, traffic volume, the nature of the vehicle to be towed away, weather conditions etc.
For example, a jeep stranded in a forest area would require tow trucks which are flexible enough to drive on muddy roads in the forest and through the thick canopy. Likewise, a vehicle stranded in the middle of a desert road would need accurate GPS positioning equipment owing to fewer landmarks to guide.
6. Security for towing trucks
A geofence feature enables towing truck owners to mark a virtual fence on the map. When towing trucks enters or leaves these areas, admins & owners receive notifications of the same every time. Thus, unauthorized usage of the vehicle by drivers can be avoided. The live tracking of towing truck always keeps them in the sight of the owners, thus securing them.
7. Reports for assessing business
Various reports like stay report, mileage report, moving overview report, over speed report, along with ACC & advanced geo fence report, notifications & alarms overview report keeps the business owners updated with every vehicle of their fleet, enabling them to take an efficient business decision.
The multiple faceted features of a GPS tracking system allow businesses to improve their operations and enhance customer experience. The system can also be used on mobile devices, making it easy to use & access from anywhere anytime. GPS systems provide big value for a small investment. It might not be unfair to state that not using vehicle tracking for your fleet means missing out on an opportunity to grow & enhance towing trucks business providing greater ROI.